How a High-Volume Staffing Company Reimagined Its Future Tech Stack
A future-state tech stack does more than streamline workflows and automate processes. As our client discovered, it offers a powerful tool to support organic growth and decrease turnover.
As part of a multi-year digital transformation program, a large high-volume staffing company set out on a journey to modernize and replace a set of core systems to help achieve its strategic business objectives. The future-state technology stack and its components needed to support organic growth, retire inefficient systems, automate tracking and reporting, and decrease turnover.
The starting place for this transformation was a legacy technology stack which combined off-the-shelf ATS and CRM components with an internally developed and maintained demand-management/on-demand solution critical to supporting a high-volume business model.
In attempting to reimagine its future state technology stack, the company reached out to Regents Consulting Group with a simple request:
- First, present the company with a framework, using common industry terminology that details the related actions a system (people, process, and technology) will need to perform to satisfy the steps from order to placement.
- Second, define the related functions that should be considered as part of a staffing front office (CRM/ATS) versus an on-demand platform to determine whether the ATS needed to be considered as part of the scope of the order management solution.
Defining the Framework
Regents utilized its Staffing Flow Taxonomy as a touchstone for the assessment and recommendations (see Figure 1). This taxonomy, developed by Regents specifically for the staffing industry, enables its customers to ground their solutions around a set of standard industry terminology. It outlines what functions should be supported by the systems in-scope for evaluation, in this case, the CRM, ATS, order management and on-demand/shift management systems.
ATS Scope & Outcome Alignment
While the taxonomy itself helped to identify system boundaries and overlap, it alone could not provide the full picture on whether or not the ATS should be in-scope for the program.
To provide context to how the ATS supports the CRM, order management and on-demand functions, Regents utilized its talent acquisition infinity flow, which details the stages of the key ATS features and application integrations that contribute to highly automated and successful business development functions (see Figure 2 below).
Regents’ flow taxonomies demonstrated the high degree of overlap between existing systems which required consideration of the CRM and ATS. In addition, the need for robust order management and on-demand tools was validated and the ATS was confirmed as an in-scope system.
The outputs of Regents analysis formed the basis for the company’s roadmap for a board presentation. The benefits flowed through to further phases of the engagement:
- These learnings were carried into the procurement cycle to form the foundation for the selection process
- Regents’ analysis provided a framework for reviewing and evaluating additional systems against a common taxonomy
- The taxonomy and infinity diagram were used to define the in-scope integrations required to support the future-state technology stack
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